Below is a list of technical issues currently impacting some Petfinder members and your pets. We assure you each item is being worked on and if you find any additional problems, please let us know.
Pet Photos and Videos
There are several issues impacting photos and videos on Petfinder pet listings and in the Petfinder Admin System. Our system is being repaired and your photos and videos are being stored, so you do not need to upload them again. They will update across Petfinder once things improve on our end. We know how important pet photos and videos are and are working hard to restore both systems.
Pet Search and Profiles
Petfinder pet searches and individual pet profiles are also impacted by technical issues. Occasionally, the pet search is returning pets no longer available for adoption. Pet descriptions are being slow to update and are experiencing formatting issues. For some organizations utilizing automatic import, pet descriptions and photos are not updating. Shelter searches are not currently showing more than one page of results. We are working quickly to enhance our pet search and pet profile posting process.
Pet Lists and Home Pages
Petfinder Pet Lists (your organization’s list of adoptable pets) and Home Pages are experiencing issues, including pet lists and logos not appearing on Simple Set-Up-style home pages, pets previously removed reappearing on your pet list and your pet list not matching the pet list in your account. Links to pets on hold or pending are currently showing adoptable pets instead. If your pet list links are giving an error or incorrectly showing no available pets, please visit our blog post to find a quick fix for this issue.
Pet List Scroller and Pet List Printer
Our pet list sharing tool, the Pet List Scroller, when added to Facebook, is not working on some browsers. The tool is also having issues displaying only Small & Furry and Scales, Fins & Other pets and whenever filters are applied. The pet video icon is not appearing in the Pet List Scroller. Additionally, the Pet List Printer is experiencing some formatting issues with pet descriptions. We are committed to providing increased visibility for your available pets and are working quickly to resolve these issues.
Admin System and Logins
Petfinder members with newly created login accounts are experiencing issues logging in. If your account was recently reactivated after a period of inactivity, your pet list may be delayed in reactivating. We are also having an issue with the Locations tab within your Petfinder Admin account occasionally not accepting the addition of new locations. The tool that runs our Pet Stats Browser and compiles your weekly stats via email is currently under repair and we expect to have resolution soon.
If the issue you are having is not listed here, please visit our Frequently Asked Questions page for more help. Or, check out the Member Admin System Help pages for information on using the Admin System.