Below is a list of technical issues currently impacting some Petfinder members and your pets. We assure you each item is being worked on and if you find any additional problems, please let us know.

Issue Categories

Pet Photos and Videos
Pet Search and Profiles
Pet Lists and Home Pages
Pet List Scroller and Pet List Printer
Admin System and Logins

Pet Videos
There are issues impacting videos on Petfinder pet listings and in the Petfinder Admin System. Our system is being repaired and your videos are being stored, so you do not need to upload them again. They will update across Petfinder once things improve on our end. We know how important pet videos are and are working hard to repair this issue.

Pet Search and Profiles
Petfinder pet searches and individual pet profiles are also impacted by technical issues. Pet descriptions are slow to update and are experiencing formatting issues. Links to pets of all statuses are currently appearing to the public. For some organizations utilizing automatic import, pet descriptions are not updating. New saved search alerts are not being received. The pet search and pet details pages are not working in certain versions of the web browser, Internet Explorer. We are working quickly to enhance our pet search and pet profile posting process.

Pet Lists and Home Pages
Petfinder Pet Lists (your organization’s list of adoptable pets) and Home Pages are experiencing issues, including pet lists and logos not appearing on Simple Set-Up-style home pages. If your pet list links are giving an error or incorrectly showing no available pets, please visit our blog post to find a quick fix for this issue.

Pet List Scroller and Pet List Printer
Our pet list sharing tool, the Pet List Scroller, when added to Facebook, is not working on some browsers. Additionally, the Pet List Printer is experiencing some formatting issues with pet descriptions. We are committed to providing increased visibility for your available pets and are working quickly to resolve these issues.

Admin System and Logins
If your account was recently reactivated after a period of inactivity, your pet list may be delayed in reactivating. We are also having an issue with the Locations tab within your Petfinder Admin account occasionally not accepting the addition of new locations. 

If the issue you are having is not listed here, please visit our Frequently Asked Questions page for more help. Or, check out the Member Admin System Help pages for information on using the Admin System.