To keep Petfinder’s adoptable pet search accurate for the public, if a Petfinder member account is not updated at least once in 45 days, it becomes “inactive.”  This just means the organization and pets no longer appear in the search engine, temporarily. When the group logs in and updates their …

“How do I choose a Facebook web address so I can share our shelter’s Facebook Page more easily? Right now it’s just a bunch of random numbers!” If you are still using a Facebook URL/web address with a string of numbers at the end, or you are telling supporters to …

When I log into our Petfinder member admin account at https://pro.petfinder.com some buttons are grayed out for me and tabs other people say they can see, I cannot. How do I fix this? Member (“Admin”) accounts have a section called “Contacts”, where the Primary Contact person for your group can add …

We often receive questions from new registrants about what to name their adoption start-up. With over 13,000 adoption groups posting on Petfinder, what do you think are the most popular organization names? There are a number of good candidates. Groups who include “Humane Society” (1111 Petfinder members) or “SPCA”  (250 …

Can I add a logo to my Petfinder home page? Adding a logo to your Home Page in Simple Set Up is, well, simple! Log into your account at https://pro.petfinder.com and click on the blue “Home Page Manager” tab.  Scroll down to “Add a Logo.” You will upload the logo …

“When I log into my Petfinder admin account you show me some of  my pet records with ‘no recent activity’  in the far right column. I understand why you show me the most recent pets I’ve uploaded and the ones that were just adopted, but why the oldest records? What’s …

We are frequently contacted by members who recall a certain “something” they saw or heard about on Petfinder but aren’t sure where to find it. When members arrive on the Petfinder Pro page, they often focus on the log-in fields to get into their member account as quickly as possible.  …

“How do I add content to my Petfinder Home Page?” Petfinder provides each member organization with a Home Page to post their adoption procedures, adoption fees and other information about their group. Some members use their Home Page as their main organization web page. Others use it as a basic information …

Once each week we will feature a common question we receive in our Outreach@Petfinder.com email inbox that we feel would be of interest to all members. “Why does Petfinder send us a message saying you are going to deactivate our account in two weeks because we haven’t listed any pets …

Once each week we will feature a common question we receive in our Outreach@Petfinder.com email inbox that we feel would be of interest to all members. “We’re seeing several ads featuring our pets on eBay Classifieds. Is this something Petfinder is doing with our pets?” Petfinder shares data with several …