The topics covered New Jersey statutes & regulations related to shelters, pet shops, kennels, pounds, rescues, pet owners, feral cat caretakers, animal rescue groups, puppy “lemon” law, adoption policies, spay/neuter requirements, exotics & permits, interacting with New Jersey agencies and organizations, animal behavior & breed recognition, familiarization with animal cruelty, safe handling techniques (domestics, wildlife, and livestock), disease recognition, treatment, and prevention, pet first aid certification, practical shelter operation techniques (tour & practicals), feral cat management programs, best practices: cleaning, medical care, temperament evaluations & behavior modification, customer service, community outreach programs, national resource & continuing education opportunities: free webinars, conferences, magazines, books, etc.
Instructors are some of the most experienced experts on animal sheltering in New Jersey and all learning materials will be provided. No prior experience is required.
Presenters: Jme Thomas of Motley Zoo and Kara Main-Hester from the Seattle Animal Shelter
Description: Building a solid foster network is critical to maintaining the health and socialization of animals in rescue situations. The presenters will share the experiences and strategies of two very different organizations in the management of their foster programs. You will learn how to better find, empower, train and retain foster individuals and families. Guidelines and best practices shared from the perspective of these two successful organizations will help participants improve strategies for success and keep fostered animals moving to loving final homes.
This is the first webinar in a four-part series.
About the Presenters: This webinar will be presented by Jme Thomas, Executive Director of the Motley Zoo Animal Rescue, and Kara Main-Hester, Ph.D., Manager of Community Support Functions at the Seattle Animal Shelter.
Ms. Thomas has been involved in rescue for more than seven years. Founding Motley Zoo Animal Rescue four years ago on a shoestring, she and her husband have built the organization to over 100 volunteers and recently celebrated the adoption of the 1,000th pet!
Dr. Hester began volunteering with the Seattle Animal Shelter, the municipal shelter for Seattle, in 2005, while pursuing her degree in the biological sciences at the University of Washington. While a volunteer at the shelter, she managed the dog walking program, and was hired by the organization in 2008. Her current responsibilities include managing all community support functions of the shelter, including fundraising, volunteer management and emergency preparedness.
Many people who choose to work with animals sheepishly or proudly confide that they like animals more than people. The reality is, however, that protecting and caring for animals is only half the job. Working well with people, whether they are clients, adopters, relinquishers, or visitors, is the unexpected, and sometimes challenging, other half.
Recognizing that dealing with people in animal facilities can be emotionally difficult, this webinar will help participants understand the basic needs of customers, and what interactions are likely to create tension or anger in an encounter. Learn how to bring positive energy to each interpersonal exchange and how personal ego factors into customer service. Participants will also receive three “hot tips” for beginning and maintaining a sane, satisfactory relationship with customers so that the goal of ensuring animals’ welfare is met.
The webinar will be presented by Jan Elster, who has worked for more than 25 years to help animal welfare and protection groups design strategic plans and customer service systems. With an M.A. in Organizational Development, she works with organizations to manage change and conflict, facilitate meetings, stave off crises and help create ways to make animal protection staff and volunteers feel appreciated. In conjunction with five shelters, Jan has written the book “Animal Friendly-Customer Smart: People Skills for Animal Shelters,” designed to help managers, staff and volunteers handle and survive any issues they face in dealing with the public.