Below is a list of technical issues currently impacting some Petfinder members and your pets. We assure you each item is being worked on and if you find any additional problems, please let us know.
Pet Search and Profiles
The captcha on the “Adopt Me” email form is not resetting upon an incorrect submission. While this is being repaired, clicking the “request a new challenge” button on the captcha may help. Some email messages sent through forms on homepages using the simple set option are being sent to an incorrect email address. We are working quickly to enhance our pet search and pet profile posting process.
Petfinder Home Pages
Some members are experiencing issues with editing their Petfinder homepage. Individual daily pet stats do not display the pet’s name. We are currently working to resolve these issues as quickly as possible.
Pet List Scroller and Pet List Printer
The Pet List Scroller is not displaying the ‘no kids’ icon and the “no photo” image is not appearing. Additionally, the Pet List Printer is not including group contact information. We are committed to providing increased visibility for your available pets and are working quickly to resolve these issues.
If you are having trouble logging in, please contact us and we will happy to assist you with your account. If the issue you are having is not listed here, please visit our Frequently Asked Questions page for more help. Or, check out the Member Admin System Help pages for information on using the Admin System.