Petfinder Member Help

Petfinder Member Support

From technical support to FAQs, get the resources and support you need to make the most of your Petfinder experience and promote your adoptable pets.

  • Help Center

    Identifying Fraudulent Emails

    As a member, you likely receive regular emails from Petfinder. However, you may also receive emails that are designed to look similar to legitimate emails, but are not from Petfinder, and ask for private information.

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  • Help Center

    Email Outreach Team

    Do you have a general question regarding your account? Or, a question regarding your new member registration? The Shelter Outreach team is here to help.

    Email Outreach

  • Help Center

    Member Code of Conduct

    Each Petfinder member must adhere to a basic Code of Conduct, ensuring pet adoption is a positive and rewarding experience for visitors, members and potential adopters.

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  • Help Center

    Not a Petfinder Member?

    Only members are able to list their pets on Petfinder and get access to an average of 6.5 million unique visitors each month. Plus, you’ll be able to apply for exclusive grants through the Petfinder Foundation and take advantage of resources to support your work on Petfinder Pro.

    Learn More