Petfinder Member Help

Petfinder Member Support

From technical support to FAQs, get the resources and support you need to make the most of your Petfinder experience and promote your adoptable pets.

  • Help Center

    Petfinder Pro Dashboard Guide

    Organized by key topics, this comprehensive user guide can help with everything from learning the basics to mastering the most advanced features of your Petfinder Pro account.

    Help Guide

  • Help Center

    Shelter Software Guide

    Looking to integrate shelter management software with Petfinder to automatically update your pet list? This comprehensive guide can help.

    Learn How

  • Help Center

    Support FAQs

    Are you having trouble with your account? Check out our Support FAQs for help with the most commonly asked member questions.

    Find an Answer

  • Help Center

    Email Outreach Team

    Do you have a general question regarding your account? Or, a question regarding your new member registration? The Shelter Outreach team is here to help.

    Email Outreach

  • Help Center

    Member Code of Conduct

    Each Petfinder member must adhere to a basic Code of Conduct, ensuring pet adoption is a positive and rewarding experience for visitors, members and potential adopters.

    Read More

  • Help Center

    Not a Petfinder Member?

    Only members are able to list their pets on Petfinder and get access to an average of 6.5 million unique visitors each month. Plus, you’ll be able to apply for exclusive grants through the Petfinder Foundation and take advantage of resources to support your work on Petfinder Pro.

    Learn More