Are you with a shelter or rescue group?
If you’re attempting to log into your group account at https://pro.petfinder.com/ , note that you still need to have a personal user account associated with your email address, even if you already have a group account. Please register for a personal user account using your email address at https://www.petfinder.com/user/register
You can then log into the group account at https://pro.petfinder.com/ using the email address and password you just created, as long as you’re listed as a “contact” for the group.
If you have a personal user account associated with your email address already and still need password assistance, you can use the “reset password” tool below.
If you are logging in using your shelter ID, note that the reset password will be sent to the primary contact email address on your group account. We encourage you to register for a personal user account for a more secure login at https://www.petfinder.com/user/register
For more information, please visit our Help Pages.
If your shelter or rescue has not yet joined Petfinder.com, please visit our registration page.